Shipping policy

Shipping Policy for Nappy King (www.nappyking.com.au)

Effective Date: 28/07/2023

Thank you for shopping at Nappy King! We are committed to providing you with high-quality products and excellent customer service. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of your orders from our online store. Please read this policy carefully before placing your order.

Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery:

We offer multiple shipping methods to ensure flexibility and convenience for our customers.
The available shipping methods and estimated delivery times will be displayed during the checkout process based on your location and the items in your cart.
We utilize reputable shipping carriers to deliver your orders safely and efficiently.
Shipping Destinations:

We currently ship to addresses within Australia only.

We do not ship to P.O. Box addresses. Please provide a physical address for delivery.

Shipping Costs:

Shipping costs are calculated based on the total weight, dimensions, and destination of the order.
The shipping cost will be displayed during the checkout process before you complete your purchase.
We may offer free shipping promotions from time to time, which will be clearly indicated on our website.

Free Shipping Eligibility:

We offer free shipping for orders over A$100 within New South Wales.
For orders over A$200, we provide free shipping to other capital cities, including Melbourne, Brisbane, and Canberra

Shipping Timeframes:

Orders eligible for free shipping within the Greater Sydney area will typically be delivered within 2-3 business days.
Orders eligible for free shipping to other capital cities may take 7-14 business days for delivery.
Please note that these timeframes are estimates, and delivery delays may occur due to unforeseen circumstances.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
You can also log into your account on our website to access the tracking information.

Delivery Delays:

While we strive to ensure prompt and timely delivery, please note that delivery delays may occur due to unforeseen circumstances such as weather conditions, holidays, or disruptions in shipping services.
We will do our best to keep you informed of any significant delays and work towards resolving the issue promptly.
Order Modifications and Cancellations:

If you need to modify or cancel your order, please contact our customer support team as soon as possible.
We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible.

Failed Delivery Attempts:

In the event of a failed delivery attempt, the shipping carrier will usually leave a notice and attempt delivery on the next working day.
If repeated delivery attempts are unsuccessful, please contact the shipping carrier directly or our customer support team to arrange an alternative solution.

Damaged or Lost Packages:

We take great care in packaging and ensuring that your order reaches you in good condition.
In the rare event that your package arrives damaged or is lost in transit, please contact our customer support team immediately.
We will work with the shipping carrier to investigate and resolve the issue to your satisfaction.

Customs and Import Duties:

Any customs fees, import duties, or taxes associated with international orders are the responsibility of the customer.
Please check with your country's